Press Release

(North Bay, ON – Canada  -   Wednesday, August 20, 2008)  If you want to take the pulse of your customers ROI Surveys has something for you from a pure economic, return on investment perspective.

We tend to poll alumni, customers, constituents, or people at large by direct-mail, in-person, by phone, email or online.

Direct Mail is by far the most costly and performs the worst when it comes to delivered response levels.  If a 1% response level is acceptable, then clearly, Direct Mail is viable solution.  Now seriously, our proprietary automation system has a response rate of 85% or better, the ROI factor becomes extremely attractive. As such, our deliverables are instantly measurable.   

ROI Surveys can automate a customer service poll so that every customer that calls in, or is called, can be asked to take your company customer service survey. With a quick call transfer solution, customers can be surveyed on the spot, in real time. No waiting weeks for results to come back by mail and then processing the data. And let's be clear, your staff have no learning curve and you have no equipment to buy or lease.

Always remember, every customer is polled by the same professional voice in exactly the same manner, every time. We are not counting on a live attendant to ask every customer the same question the same way, we take care of that. Thus it truly is comparing apples to apples when it comes to presentation. If a survey ends on a Friday, you will have the results in PDF format Monday morning.

Nipissing University is a client who contracted our automated survey process. With Nipissing’s permission, we are sharing their story and testimonial letter as a case study.  The incredible cost savings and enhanced response levels are nothing short of amazing. If ROI matters to you, then we should talk!

By all means, do the due diligence through the links below and I look forward to assisting with any other questions you may have. Remember no survey is too big or too small!

Click the link below and listen to how ROI Surveys can save you money immediately!

Respectfully,

Mike Perras,  P.Mgr

VP Business Development

Voctel Communications Inc.

North Bay, Ontario  Canada

(705) 471-8752 (direct cell #)

mikeperras@roisurveys.com

-- Nipissing University Alumni Survey Case Study (Cost & Response Levels)

-- Nipissing University Executive Director Testimonial